A little while back, I had Verizon's FiOS fiber-optic Internet and telephone service installed. It's great for fast Internet access (although it doesn't speed up sites with slow/overloaded servers) and the bundle included some nice phone options.
Unless, of course, the wall unit that connects the phone and router to the fiber decides not to play anymore. It's blinking "FAIL" at me, and naturally the only idea Verizon's help desk had (unplug the battery-backup unit and let the wall box reboot itself) was of no use.
Fortunately, cellular service is unaffected, so I was able to call Verizon and report the issue (and get a walkthrough on rebooting my wall box). But I have to sit here until Verizon deigns to send a technician out to look at the wall unit - "sometime between eight and one". Arrgh.