It took a full week, but I finally have my high-speed Internet access back. Frankly, I think it should have taken a day tops, but I have "Earthlink Powered By Comcast". This means two separate companies, with two separate collections of admin tools, and two separate sets of tech support folks, who DON'T talk to each other.

I'm going to remember this the next time I go shopping for communications services - or, for that matter, anything else where Company A is providing the service but using Company B's facilities and expecting me to be the go-between ...